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Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN ● Req #5903April 24, 2024Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring a ...Read more about Onsite Social Media ModeratorsMore
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Position Summary: This position requires that candidates be fluent in the Urdu language. This on-site position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontl ...Read more about WATERLOO | Urdu Operations SupervisorMore
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Position Summary: The Operations Manager will oversee the performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction. Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation. Foster a culture of team spirit and hospitality. Highly visible and accessible to team via floor presence. Perform supervisor duties as requi ...Read more about Call Center Operations ManagerMore