Client Coordinator (Data Entry Clerk)

Palmer, MA, USA Req #612
Tuesday, August 31, 2021
Job Title: Client Coordinator
Department: Program Administration
Location: DISA Palmer, MA
Reports To: Area Leader
FLSA Status: Non-Exempt

Company Information: DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, and transportation compliance. We have over 700 employees across North America including our Houston, Texas headquarters which houses nearly 300 employees. DISA has specialized in promoting workplace health and safety since 1982 and is the leading provider of drug and alcohol testing and background screening in the energy sector. We’re also the fastest growing transportation compliance in the industry! DISA is highly committed to quality and service excellence, and our team of IT innovators has developed one of the most advanced platforms in the industry.

DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.

Job Summary: 
This role provides administrative and operational support for Program Administration (Drug and Alcohol) and Driver Qualification Department. 

Responsibilities/Job Duties:

Average % of time split among daily duties

Review and identify employment gaps in customer submitted DQ paperwork. Entering previous employer orders into DISA360. Pull FMCSA Clearinghouse queries and driving records for customers. Monitor for new Clearinghouse employers. Train customers in ordering services from DISA360

Daily monitoring of the open Chain of Custody report and working the chase list to obtain required paperwork form collection sites and forward documents to MRO. Continued follow-up with sites to ensure timely result processing for all customers.
Administrative support that includes creating authorization forms, resolving processing errors, entering instant or breath alcohol test results, creating close-out of files and scanning/emailing to customers as needed. Monitoring shared email box. Assist with DCM reporting, general office support and special projects as needed. 

Essential Requirements:
• Data entry and office experience
• Intermediate level in Microsoft Office Suite
• Excellent customer service skills

Required Education: 
• High school diploma 

Preferred Education:
• (2) years of customer service experience

Physical Working Conditions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands: While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.  

• Work Environment: The noise level in the work environment is moderate.


Other details

  • Pay Type Hourly
  • Max Hiring Rate $18.00
  • Travel Required No
  • Palmer, MA, USA