Customer Service Representative

10900 Corporate Centre Dr Suite 250, Houston, TX 77041, USA Req #732
Friday, September 10, 2021

Job Title: Customer Service Representative  (Administrative Substance Abuse)

Department: Drug Testing

Job Summary:

The Lead Employee on the team that educates clients and/or their employees on drug and alcohol policy violations and assists the clients and/or their employees in the return to work process. The successful candidate will be well versed in Regulatory and Non-Regulatory policies and able to interpret policies.  

Job Duties:

• Assists clients with return to duty program compliance and quality assurance (30%)

• Communicates policy requirements for drug and alcohol violations (40%)

• Follows up on rehab reports 

• Works under general supervision and relies on instructions and pre-established guidelines to execute duties

• Maintains and files all confidential rehab records according to protocol and document retention requirements (10%)

• Responsible for remaining current on all policy and regulatory changes (20%)

Job Duties %: Please list the most essential 4 - 6 job duties (pulled from the list above) and weight them based on importance, in the space below. Weight must equal 100%. Please see example in email.


• Intermediate skill level in Microsoft Office Suite

• Minimum typing speed of 40 words per minute

• Proven ability to work in a high call volume environment

• Policy interpretation

• Strong Communication Skills

Required Education:

•High School Diploma

Preferred Education:

Travel %: None

Physical Working Conditions (ADA):

Overtime: As needed

Work Hours: Monday through Friday 8:00 AM - 5:00 PM 

Exempt Status: Non-Exempt

Other details

  • Pay Type Hourly
  • Max Hiring Rate $15.00
  • Travel Required No
  • 10900 Corporate Centre Dr Suite 250, Houston, TX 77041, USA