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  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1915
    Friday, October 22, 2021
    Position Summary: Position oversees and is responsible for the implementation and maintenance of the local Information Security Management System   Overall Responsibilities: Actively support the Regional ISO in regard to  activities, reviews and audits Implement, maintain and assess the effectiveness ISMS and data privacy program within the local reporting unit. Propos adequate adaptions in cooperation with the Regional ISO to fit local circumstances to t ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1897
    Wednesday, October 20, 2021
    Position Summary:Responsible for the holistic performance and execution of all daily activities within the center including but are not limited to, managing the day to day operations, training, and guidance of site personnel. Directs the entire operations of the organization's contact center's facility as assigned. Overall Responsibilities:Responsible for overall operational metrics of a regional or global client.Oversee day to day site operations in partnership with department headsMaintains re ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1886
    Friday, October 15, 2021
    Position Summary: The position requires candidates to answer inquiries, resolve problems, and perform consultation and upselling. The individual in this position must possess strong customer service and troubleshooting skill they have an entrepreneurial spirit with individual initiative that delivers on a culture of doing everything possible to ensure that every customer they interact with feels satisfied, in an empowered environment.  In addition, they will be responsible for achieving pe ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1875
    Tuesday, October 12, 2021
    Position Summary:Perform accurate and efficient front line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities:Provides order support to customer via phone, chat a ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1839
    Friday, October 8, 2021
    Position Summary: Perform accurate and efficient front line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling.   Overall Responsibilities: Provides order ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1859
    Wednesday, October 6, 2021
    Position Summary:Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Responsible for the delivery of training curriculum to various audience members within the contact center including agents, supervisors, managers or quality team members in the area of Sales, Service or Technical Support. During Agent Training Deli ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1739
    Monday, September 27, 2021
    Position Summary: The Customer Service & Social Media Associate / CSR II supports one of the world’s leading companies in the construction equipment industry. Successful candidates will be expected to demonstrate a deep understanding of social media platforms and are responsible for establishing relationships with new and prospective customers, attracting new customers and retaining loyal customers. This position is also responsible to assist existing and prospective customers by determining t ... More
  • Majorel Canada, Inc., 619B Kumpf Drive, Waterloo, ON, CAN
    Req #1772
    Wednesday, September 15, 2021
    Position Summary: Perform accurate and efficient front line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling.   Overall Responsibilities: Provide ... More