IE-IT Risk Specialist
Job Title: IT Risk Specialist
Reporting to: Head of Risk
Location: Eastpoint Business Park, Dublin
Overall Job Purpose
Reporting to the Head of Risk, the IT Risk Specialist will be responsible for overseeing the implementation and maintenance of the risk management framework throughout Majorel's IT Department. The IT Risk Specialist will support the implementation of IT risk management activities across multiple countries and sites. The role will include ensuring that IT risk management processes are in place and working with key IT stakeholders to facilitate the embedding of these processes across Majorel Regions. The IT Risk Specialist will also be responsible for the ongoing review and challenge of IT risk framework effectiveness and the implementation of IT risk management best practice. The IT Risk Specialist is a key point of contact for risk reporting to the relevant Risk Management Committees and the Board, for ad hoc incident reporting and for the escalation of significant risk events.
Duties and Responsibilities
Managing Relationships
- Support and guide key IT stakeholders in implementing Majorel's risk framework within the global IT department
- Manage the relationship with local IT representatives
Managing Process and Administration
- Lead and facilitate the assessment, documentation and implementation of the Majorel risk management framework within the global IT organisation
- Analyse data and documentation to understand potential risks to IT operational systems & processes
- Perform detailed reviews of IT risk management processes, including reviews of controls and effectiveness
- Review and assess IT risks identified or reported by the business in-line with process and assist the business in defining and agreeing remedial action where required
- Prepare and collate detailed structured reports on IT risk management performance
- Challenge and review IT risks and controls, recommending and agreeing remedial action where required
Maintaining Operational and Company Standards
- Oversight of IT risk mitigation action plans
- Review IT controls for effectiveness and assess IT Risk deliverables
- Promote the best interests of the company at all times
- Support the organisations goals and values
- Encourage and drive quality and continuous improvement of processes used across the business
- Follow Company policies and procedures
People
- Assisting IT Management in discussions about IT risks
- Carry out IT risk training that encourages and drives quality and continuous improvement of processes within the team
Team working
- Work in a global organisation with different cultures
- Work well as part of a team and effectively coordinate with remote teams
- Work closely with counterparts in the Audit, Compliance, Information Security and Data Protection teams
- Share ideas to enhance cross-team learning and business development · Build and maintain relationships with internal and external parties
- Support the team’s efforts to succeed · Exhibit objectivity and openness to others' views
Essential Qualifications, Training and Experience
- Bachelor’s Degree or equivalent
- 3 years’ experience in risk or IT disciplines
- Education and experience in risk or IT related disciplines, e.g. quality systems, quality controls, IT controls Strong technical background in IT and proficient in the design and review of controls.
- Excellent written and verbal communication skills in English
- Excellent communication, relationship management and influencing skills
- Ability to analyse, present and report IT risk data to senior stakeholders
- Ability to respond and challenge at senior/executive level
- Ability to adapt and respond to change
- Ability to understand and articulate the benefits of effective IT risk management
- This is a global role and will require up to 30% travel, depending on business demands
Desirable Qualifications, Training and Experience
- Experience in a CRM/BPO customer experience business is a distinct advantage
- IRM, CRISC or other risk qualification
- Experience in one or more of the compliance and controls standards: COBIT, ITIL, MOF, CSA, COSO, CMMI · Experience in implementing IT risk management policies and processes
- Understanding of Risk Management frameworks and internal controls design and evaluation methods
- Fluency in one or more of the following languages: German/French/Spanish/Arabic/Chinese
Personal Attributes required
- Have strong analytical as well as problem solving skills
- Demonstrate attention to detail
- Have an ability to function in a global team environment and work on multiple projects
- Independent thinker with capability of challenging thought process while still maintaining a strong relationship with stakeholders
- Ability to engage and communicate at all levels in the organisation
- Manage time effectively, personally and on behalf of others
- Ability to prioritise and re-prioritise work and manage service delivery targets within tight constraints
- Take ownership for workload and be proactive in approach
- Strong communication skills, using appropriate language and style of communication that is relevant to the situation and circumstances to influence
- Demonstrate sufficient self-awareness to identify personal strengths and areas for development
- Calm, reasonable and professional manner
- Flexible to change, eager to improve and develop new skills
- Display professionalism at all times
Competencies
- Creativity and Innovation
- Commercial and Business Acumen
- Integrity, Values and Ethics
- Customer Focus
- Teamwork
- Results Orientation
- Organising and Planning
- Change Management
- Decision Making
- Problem Solving
About Majorel
At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
Majorel is an equal opportunity employer and embraces diversity and does not discriminate on the grounds of gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Other details
- Job Family IE Governance, Compliance and Control
- Pay Type Salary