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  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1914
    Friday, October 22, 2021
    Responsibilities  i. Coach and mentor new hire ‘Agents’ at a minimum 1:15 ratio during classroom training and nesting phase on the floor ii. Support ‘Team Leader’ in communicating process and policy changes effectively to operations teams. Escalate issues impacting operations productivity or quality and identify process/system/tool/policy improvement opportunities iii. Assist our community and help resolve inquiries empathetically, accurately and on time iv. Become and remain ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
    Req #1850
    Friday, October 22, 2021
    Position Summary: The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required.  Position receives direct supervision and performs tasks within defined regulations and procedures.   Overall Responsibilities: Screens and schedules candidates, who apply through company website, walk in traffic or from sourcing efforts.  Screening is done by telephone and live face-to-face interview as ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines
    Req #1913
    Friday, October 22, 2021
    Department:     Operations                                                       Reporting to:   Operations Leadership Compensation Band/Level:  4A             Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1908
    Friday, October 22, 2021
    Position Summary:The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained. A quick communicator and decision maker who understands the importance of every contact and every employees impact on the client service modeOverall Responsibilities: • Monito ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL
    Req #1895
    Wednesday, October 20, 2021
    Position Summary: Responsible for coordinating and performing general maintenance and upkeep of building, grounds and equipment. As an Administrative Specialist, you will support the Facilities and Property Management team in delivering key administrative functions. May coordinate the work of vendors. Overall Responsibilities: Ensure compliance to standard procedures and policies in the delivery of services to internal and external clients; Contract Owner for all site Facilities & Admin rel ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL
    Req #1884
    Friday, October 15, 2021
    Company Summary:At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary:This position is responsible for providing problem resolution and world class customer experiences for incoming service in ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1846
    Wednesday, October 13, 2021
    Overall Responsibilities:·        Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.·        Records customer inquiries by documenting inquiry and response in customers' accounts.·        Supports account’s specific programs·        Assists in developing and streamlining procedures·        Nurturing high-end ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines
    Req #1359
    Tuesday, October 12, 2021
    Department:     Operations                                                       Reporting to:   Operations Leadership Compensation Band/Level:  4A             Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, a ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines
    Req #1873
    Monday, October 11, 2021
    Department:    Training                                   Reporting to:   Operational Training Leadership Compensation Band/Level:     3C   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique ex ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines
    Req #1809
    Monday, October 11, 2021
    Department:    Human Resources       Reporting to:   Digital Marketing/Communications Manager Compensation Band/Level:     2D   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in c ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines
    Req #1849
    Monday, October 11, 2021
    Department:     Operations                                                       Reporting to:   Operations Manager Compensation Band/Level: 3A   Company Summary: Majorel  supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and t ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1845
    Wednesday, October 6, 2021
    Overall Responsibilities:·        Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.·        Records customer inquiries by documenting inquiry and response in customers' accounts.·        Supports account’s specific programs·        Assists in developing and streamlining procedures·        Nurturing high-end ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
    Req #1850
    Monday, October 4, 2021
    Position Summary: The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required.  Position receives direct supervision and performs tasks within defined regulations and procedures.   Overall Responsibilities: Screens and schedules candidates, who apply through company website, walk in traffic or from sourcing efforts.  Screening is done by telephone and live face-to-face interview as ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines
    Req #1720
    Monday, October 4, 2021
    Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client, organizational and individual needs.  Incumbent may supervise Trainers, Quality Supervisors and Quality Analysts and may skip level supervise Quality Co ... More
  • Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL
    Req #1458
    Monday, October 4, 2021
    Department:     Operations                                           Reporting to:   Operations Leadership Compensation Band/Level:  3C             Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ... More
  • E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
    Req #1604
    Monday, October 4, 2021
    Department:     Finance                                                            Reporting to:   Director of Finance Compensation Band/Level:  3C             Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 60,000 employees in 30 countries over 127 sites design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining tal ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL
    Req #1617
    Monday, October 4, 2021
    Department: Regional Audit/Risc/Compliance            Reporting to:                        Regional Head of Compliance Compensation Band/Level:     3C   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1792
    Thursday, September 30, 2021
    Overall Responsibilities:·        Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.·        Records customer inquiries by documenting inquiry and response in customers' accounts.·        Supports account’s specific programs·        Assists in developing and streamlining procedures·        Nurturing high-end ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines
    Req #1824
    Thursday, September 23, 2021
    Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term p ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL
    Req #1810
    Tuesday, September 21, 2021
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepren ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines
    Req #1700
    Tuesday, September 21, 2021
    Department: Training Reporting to: Lead Trainer/Manager   Compensation Band/Level: 3A    Company Summary:  Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’ ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL
    Req #1809
    Tuesday, September 21, 2021
    Department:    Human Resources       Reporting to:   Digital Marketing/Communications Manager Compensation Band/Level:     2D   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in c ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1791
    Thursday, September 16, 2021
    Overall Responsibilities: ·        Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.·        Records customer inquiries by documenting inquiry and response in customers' accounts.·        Supports account’s specific programs·        Assists in developing and streamlining procedures·        Nurturing high-end ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL
    Req #1790
    Thursday, September 16, 2021
    Overall Responsibilities: ·        Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.·        Records customer inquiries by documenting inquiry and response in customers' accounts.·        Supports account’s specific programs·        Assists in developing and streamlining procedures·        Nurturing high-end ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL
    Req #1782
    Tuesday, September 14, 2021
    Department:    Recruiting                                Reporting to:  Senior Manager, Talent Acquisition    Compensation Band/Level:     4C   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and tec ... More