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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6149Thursday, April 4, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibilit ...Read more about Clark | Operations Supervisor - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6061Thursday, April 4, 2024Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained. Overall Responsibilities: Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents that are not adhe ...Read more about Clark | Real Time Analyst for Project DiamondMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6080Thursday, April 4, 2024Position Summary: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The e ...Read more about Clark | Desktop Support I - Windows OSMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6177Wednesday, April 3, 2024Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax. Handle customer requests by phone and e-mail. Modify, change and/or cancel existing reservations. Make outbound calls t ...Read more about CLARK | Customer Service Representative - Travel & Accommodations | April 26, 2024| 11780More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6174Wednesday, April 3, 2024Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training. Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area. Individuals are often required to exercise independent and critical thinkin ...Read more about CLARK | Customer Service Representative- Business to Business Account | May 10, 2024 | 11767More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6172Wednesday, April 3, 2024This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that caninclude various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other ...Read more about Alabang | Operations Supervisor | Content ModerationMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6156Monday, April 1, 2024Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6129Tuesday, March 26, 2024Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and accessible to team via floor presence Perform supervisor duties as requir ...Read more about Teleperformance Clark | Operations Manager | Travel AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6122Friday, March 22, 2024Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction. Overall Responsibilities: · Lead, manage and develop supervisors through interactions and motivation. o Foster a culture of team spirit and hospitality. o Highly visible and accessible to team via floor presence. o Perform supervisor duties ...Read more about Teleperformance Clark | Operations Manager for B2B AccountMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6101Monday, March 18, 2024Position Summary: The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position. Overall R ...Read more about CLARK | Customer Service Representative | Premium IT Account (Voice) | June 23, 2024| 11698More
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E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #6074Tuesday, March 12, 2024Operations - Customer Service Representative III (CSR III) Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training. Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area. Individual ...Read more about EASTWOOD | Customer Service Representative III (CSR III) - Online AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6059Friday, March 8, 2024Position Summary: The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements, and/or Sales Verification (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all Quality Coaches and/or Sales Verification Representatives, if applicable. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quali ...Read more about Clark | Quality Assurance Supervisor - Search Engine AdvertisingMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6051Thursday, March 7, 2024Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6040Tuesday, March 5, 2024Position Summary: Interpret business strategy and determine innovative solutions supporting strategy implementation. Design, research, develop, analyze and suggest new/innovative concepts and strategies. Manage prime team functions and activities for strategic direction. Help shape the culture and processes required for innovation to succeed, as well as train others on new processes, procedures and strategies. Ensure that project/department milestones/goals are met and adhere to approved budget ...Read more about Clark | Digital Store Account - Sales ManagerMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6037Monday, March 4, 2024Position Summary: Responsible for managing assigned account in support business objectives to ensure account’s satisfaction with products and services. This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling and tracking of tasks.Overall Responsibilities: Handles escalation telephone calls from customers Functions as an overflow for all tasks of a Customer Service Representative Monitor individual employee’s demeanor and performance and ...Read more about Clark | Digital App Store CSR III - French BilingualMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5941Friday, March 1, 2024Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Responsible for the delivery of training curriculum to various audience members within the contact center including agents, supervisors, managers or quality team members in the area of Sales, Service or Technical Support. During Agent Training Del ...Read more about Clark | Trainer - Digital App Store AccountMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6014Monday, February 26, 2024Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagem ...Read more about CLARK | Customer Service Representative - Pioneer Financial Account | June 21, 2024 |More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6011Monday, February 26, 2024Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagem ...Read more about CLARK | Customer Service Representative - Pioneer Financial Account | June 7, 2024 |More
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6009Monday, February 26, 2024Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6003Thursday, February 22, 2024Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all personnel assigned to the quality program. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach ...Read more about Clark | Quality Manager for Financial AccountMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5992Thursday, February 22, 2024Operations - Customer Service Representative I (CSR I)Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution an ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5998Tuesday, February 20, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team su ...Read more about Teleperformance Clark | Operations Supervisor - B2B AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5909Thursday, February 15, 2024Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ...Read more about Teleperformance Clark | Quality Specialist for B2B AccountMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5986Thursday, February 15, 2024Position Summary: The Store Advocate can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, not only do they have the ability to create a fan for our client long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The Store advocate is a trusted advisor, somebody that can transfer the passion they have for our produc ...Read more about Teleperformance Clark | Korean Bilingual CSR III for Online App Store AccountMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #5969Wednesday, February 14, 2024Company Summary:We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagem ...Read more about CLARK | Customer Service Representative - Pioneer Financial Account | May 3, 2024 |More