Customer Service Representative

Kennesaw, GA, USA Req #1354
Thursday, September 9, 2021

At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too.  Odyssey strives to foster an environment that allows employees to develop new ideas and thrive. With our advanced technology, global network, and integrated processes, we regularly break new ground for clients and are able to offer logistics careers that cultivate successful professionals and develop existing talent. 
 

Our team is comprised of logisticians, engineers, technicians and supply chain experts, as well as professionals in other administrative and specialized areas who work at multiple locations across the United States, as well as in our international operations in Mexico, Belgium, The Netherlands, Shanghai, Hong Kong and Japan. 
 

For more information, please visit www.odysseylogistics.com.

Odyssey is looking for a Customer Service Representative to join its Package Truck division in Kennesaw, GA. The individual in this role is responsible for offering transportation service solutions to SROD Customers and ensuring that their service needs are met. Some responsibilities of the CSR include establishing and maintaining relationships with potential and existing customers; coordinating shipments based on customer requests; acting as liaison between customers, carriers, and management; and updating and maintaining shipping records in company databases.

 

Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills, or ability required for this position)

  • High school diploma or GED required.
  • Excellent verbal and written communication skills.
  • Ability to multitask in a fast-paced environment.
  • Strong computer skills.
  • Effective problem-solving skills.
  • Proven track record for maintaining customer accounts.

Odyssey is an Equal Opportunity Employer and does not discriminate against qualified applicants with regard to race, color, religion, age, sex, national origin, disability, sexual orientation, genetics or veteran status. In addition to federal law requirements Odyssey complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States. 

Other details

  • Job Family Operations
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
  • Kennesaw, GA, USA