Hospitality Associate - Imagery Estate Winery

The Wine Group, 1883 London Ranch Rd., Glen Ellen, California, United States of America Req #445
Wednesday, February 24, 2021

At The Wine Group we are passionate about our people, our future and our wine. We are America’s second largest wine producer by volume with over 1,200 employees globally across 12 locations in California, New York and Australia. We are proud to be responsible for many of America’s most beloved wine brands, including Cupcake, Franzia, Chloe, Concannon, Benziger, Imagery, AVA Grace, 7 Deadly and more. We are dedicated to our culture built on values like entrepreneurialism, innovation, social responsibility and stewardship. To learn about us and our career opportunities, check us out at and then come join the exciting journey at The Wine Group.


Under the direction of the Tasting Room Manager, the Tasting Room Hospitality Associate is responsible for the set-up, breakdown and clean-up for Tasting Room wine and food service to include dishwashing serve ware and glassware. Additionally, this position is responsible for assisting with any other essential duties in the Tasting Room. This position is part-time, up to 29 hours weekly, and requires a flexible schedule and weekend availability. 

  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service always
  • Remove plates, silverware, glasses when patrons are finished
  • Wash dishes, glassware, flatware, and other serve ware using conventional dishwasher 
  • Maintain service stations in a clean and orderly fashion throughout shift
  • Stock wine consistently throughout shift 
  • Keep floor free and clear of broken glass, water, and other debris during service
  • Assist in routine cleaning of varied Tasting Room service areas to ensure areas are presentable for patrons and clear of dirty glasses, empty wine bottles and left-behind food items (e.g. Tasting Room, Terrace, Patio, Lawn/Pavilion and picnic table areas) 
  • At opening and closing, organize and clean indoor and outdoor furniture
  • Empty trash and recycling bins throughout the day (e.g. inside Tasting Rooms, parking lots and outdoor service areas)
  • Set-up and break-down all umbrellas in guest areas
  • Support for inventory and merchandising as needed
  • Experience with POS System a plus
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice
  • High School Diploma or Equivalent
  • Must be at least 21 years of age 
  • Demonstrated ability to multi-task, follow-up and work in a fast pace environment under pressure
  • Must be flexible in working weekend/special events
  • At least one (1) year experience in hospitality industry, preferably in a tasting room or as a back waiter or bar back role is highly desired but not required
  • Customer service and or retail experience
  • Must have ability to be ServSafe certified
  • Excellent organizational and interpersonal skills with attention to detail
  • Must have passion for wine
  • Experience with POS System a plus
  • Demonstrated reliability and punctuality, work effectively in team/crew environment, adherence to all safety regulations and operating procedures
  • Must be able to lift up to 50 lbs.
  • Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion
  • Must be able to travel between facilities

The Wine Group is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Other details

  • Job Family Hospitality
  • Job Function Hospitality
  • Pay Type Hourly
  • The Wine Group, 1883 London Ranch Rd., Glen Ellen, California, United States of America