Sr. Salesforce Manager

Austin, TX, USA ● Virtual Req #37
Tuesday, July 13, 2021
At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country.

Overview

As a Sr. Salesforce Manager you are an integral part of our Operations team. In this  role you will partner with our Sales and Operational teams to improve our Salesforce implementation to measure and drive key business objectives. As a Senior Salesforce Manager, you will scope, plan, and implement new processes and frameworks. This will require an analytical mindset to be able to take business user needs and requirements and translate them into Salesforce-related actions and objectives.

How you’ll lead

  • Participate in analyzing and documenting existing processes for possible improvements and make appropriate recommendations.

  • Design solutions that are visual, interactive, sustainable and drive business value.

  • Must be able to lead projects and focus groups.

  • Protect Salesforce data according to data classification policies.

  • Proactively ensure integrations run as scheduled and planned.

  • Participate in testing activities of transaction systems, reporting and integration.

  • Participate in testing and validating system fixes and enhancements and assisting with user acceptance testing.

  • Assisting with the configuration of existing applications.

  • Enhancing existing components of the current system (new functionality, queries, reports, etc.)

  • Implementing third-party products to work with applications.

  • Demonstrates a sense of urgency and takes initiative.

  • Maintains flexibility and reacts to change appropriately.

  • Receives and takes action on feedback for continual professional improvement and development.

  • Takes measures to enhance the body of knowledge and skill set through training.

  • Other duties as assigned

 

Required Skills & Experience

 

  • BA degree or relevant work experience

  • At least 6 years of system administration experience with Salesforce

  • At least 1-3 years’ experience in a Quote to Cash Background with Salesforce CPQ (Steelbrick), Apttus, etc.

  • Strong understanding of systems and processes supporting Marketing, Sales, Success, Services, and Support organizations in the SaaS industry

  • Previous experience working in an Agile fashion preferred

  • Strong verbal and written communication skills.

  • Ability to manage change effectively, always mindful of technology, business processes, and systems implications.

  • Intermediate to advanced level Microsoft Office skills including Intermediate to advanced level Excel skills.

  • Attention to details and ability to deliver accurate data analysis.

  • Effective time management skills that will ensure delivery of information in the required timeframes.

  • Demonstrated ability to think laterally with a high level of tenacity to solve problems relating to data.

  • Must thrive in a fast-paced environment where multitasking and prioritizing is necessary.

  • Must be a self-starter, team-player and proactive.

  • Ability to prioritize requests and negotiate timeframes for deliverables from different stakeholders

 

Desirable Software experience

 

  • Integration Workato

  •  Mavenlink

  •  Marketo

  • Gainsight

  •  Zendesk

  •  Malbek

Benefits and Perks

  • Competitive salary 

  • Flexible PTO

  • Flexible work schedule

  • Family Bonding Leave

  • Sick Leave

  • Professional development  reimbursement

  • Gym reimbursement through UHC  

  • Health insurance plans

  • HAS/FSA (Dependent Care FSA )

  • Dental Insurance

  • Life and Accidental insurance

  • Short term disability

  • 401 K with company matching

  • CALM subscription 

  • Employee referrals incentive

  • Affinity Groups

About Watermark

Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.

 For more information on Watermark, visit www.watermarkinsights.com.

Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.


Other details

  • Pay Type Salary
  • Austin, TX, USA
  • Virtual