Client Success Manager

Virtual Req #41
Wednesday, July 28, 2021


Overview

As a Client Success Manager, you will collaborate with clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted advisor relationship in order to drive campus leadership toward achievement of their goals.

You will then leverage the relationships you’ve built to drive client development efforts that organically grow the partnership and drive advocacy amongst our community of users. 

Essential Duties and Responsibilities

  • Collaborating with current clients to drive adoption and ensure achievement of the client’s goals and objectives with Watermark platforms. 

  • Action planning and aligning internal resources to ensure client needs are met

  • Building trusted relationships with key client stakeholders 

  • Managing renewal and invoice processes for your portfolio

  • Partnering with Sales to drive expansion through cross and upsell opportunities

  • Identifying risks that manifest within your clients and developing resolution strategies

  • Escalating client risks to internal teams and/or leadership as necessary

  • Documenting client information, activities, and interactions within Salesforce

Experience & Education Requirements

  • Bachelor’s degree in business or a related field

  • Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed

  • Ability to work both independently and in collaborative and/or team settings, taking ownership of assigned tasks

  • Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels

  • Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing

  • Preference for those with experience in Sales or Account Management

  • Preference for those who possess knowledge of higher education processes and culture

  • Experience presenting to audiences of all sizes, both in-person and virtually

  • Willing and able to travel periodically (3-4 trips, annually)

  • 1-2 years prior experience managing a portfolio of clients

  • A high level of competence in communication, critical thinking, reasoning, as well as computer skills


Job Details:

  • Base salary of $60-$70k

  • Supplemental Pay includes competitive commission and bonus structure.

"The posted salary range and commission describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay For Equal Work Act. The range and commission for this same position may be lower or higher in markets outside of Colorado and is dependent on experience, education, and licensure(s).”
 

 

 Benefits and Perks

  • Competitive salary 
  • Flexible PTO
  • Flexible work schedule
  • Family Bonding Leave
  • Sick Leave
  • Professional development  reimbursement
  • Gym reimbursement through UHC  
  • Health insurance plans
  • HAS/FSA ( dependent Care FSA )
  • Dental Insurance
  • Life and Accidental insurance
  • Short term disability
  • 401 K with company matching
  • Calm subscription 
  • Employee referrals incentive
  • Affinity Groups

About Watermark

Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.

 For more information on Watermark, visit www.watermarkinsights.com.

Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.


Other details

  • Pay Type Salary
  • Telecommute % 100