Senior Product Manager- Remote within Canada

Candidates must reside in one of the following five provinces: Alberta, British Columbia, New Brunswick, Ontario, or Quebec.

Job Summary/Objective 

Identifies new, innovative initiatives to help drive existing and new product offerings in the market for the collision repair portfolio, focusing on our RepairLogic product. 

Key Responsibilities & Duties (essential to the job) 

• Leads market research including customer surveys, competitive analysis, and debriefs to build out the product roadmap. 
• Performs discovery with customers and stakeholders to understand needs of the marketplace to support prioritization activities as well as investment into new market segments. Uses data to develop high-quality insights into our customer's user experience and needs. 
• Helps define the product strategy based on market input and Voice of the Customer (VoC) that aligns with overall strategic direction. 
• Collaborates with marketing and customer facing teams to help enable teams to sell, implement and support the product. 
• Develops and manages select relationships with Original Equipment Manufacturers (OEMs), third parties, and other external industry professionals. 
• Develops a product strategy and translate it into creative, high quality, features, and initiatives.  
• Creates and maintains collaborative relationships with stakeholders across the organization to develop a deep understanding of our business, and continually iterates on product strategy.  
• Builds and grooms a prioritized product backlog effectively by leading negotiation and trade-off discussions with key partners.  
• Leads Program Management and development teams towards the right priorities. Sets clear expectations on projects, product launches, and coordinated release plans.  
• Partners with business and marketing teams to craft and evolve comprehensive product portfolio messaging and supporting assets for both internal and external stakeholders. 
• Writes excellent user-stories, with thoughtful acceptance criteria, that can be translated into engineering features.  Partners with UX team in developing stories that will provide the optimal customer experience based on research and customer feedback/validation. 
• Works closely with the engineering teams to design, schedule, and deliver in an agile environment.  

Education 

A bachelor’s degree from an accredited college or university is required, with a focus in business, marketing technology, or related discipline. In the absence of a degree, equivalent work and industry experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. 

Experience, Skills and Key Competencies 

At least 4 years of experience as a product manager, 5 or more years working in the technology industry, and a proven background using data to support decisions, recommendations, and actions. 

Must also be able to demonstrate the following skills and abilities: 

• Strong business acumen skills with the ability to see a big picture view and communicate value and benefits of solutions to various levels of stakeholders including front line users, peers, managers and executives. 
• High data competency with proficiency using self-help tools such as Microsoft Excel and Power BI. 
• Creative and strategic mindset to help drive products forward from ideation to market adoption and customer engagement. 
• Strong interpersonal skills with the ability to develop and nurture business relationships with key customers and establish collaborative working relationships within and across internal teams on moderate to complex projects. 
• Excellent written and verbal communication skills with the ability to effectively tailor communications to a specific audience or call to action. 
• Able to apply principles of critical thinking to collect data, draw valid conclusions, consider options, recommend solutions, and solve problems. 
• Engaging presentation skills with the ability to effectively speak to and interact with various sizes/types of audiences in a professional and easy to understand manner. 
• Organized and detailed orientated and can manage multiple priorities. 

Special Position Requirements 

• Domestic and/or international travel for this position is required, and anticipated to be approximately 10-20% of the time (example: 2 days each month or 6-10 days per quarter).