Customer Support Representative

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year.  We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. 

Position Summary

A key role within the existing project for an ambitious motivated person, working within the customer support team. Main areas of responsibility comprising of: helpdesk support provision, production support, billing support and customer communication.

The helpdesk provides 1st and 2nd line support and it is the responsibility of this position to ensure a quality service is provided in line with defined SLA's. You will be required to monitor the performance of the applications as well as ensuring expected files are received and delivered correctly, reporting any failures as required and working with relevant parties to get any issues resolved.

Please note that this is a 12 months long contract.

Job Duties

• Gain excellent product knowledge.
• Ensure quality support to customers in line with defined SLA's.
• Support wide customer base in both German and English language.
• Take first line responsibility for troubleshooting issues that arise.
• Liaise with wider team to ensure issues are resolved.
• Ongoing process improvements to increase the effectiveness of the helpdesk.
• Take responsibility for ensuring scheduled processes run correctly.
• Prepare various regular and ad-hoc management reports as requested
• Supporting the Management team as required.

Requirements

• Fluent in German and English (Written and Verbal Communication)
• Helpdesk and customer support role is beneficial
• Excellent interpersonal and communication skills
• Attention to detail
• Self Motivated
• Within easy reach of Bonn
• Automotive industry experience (advantage)
• Knowledge of Microsoft products

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